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Supporter Care & Community Engagement Officer


Supporter Care & Community Engagement Officer


£22,327 pro rata (e.g. £17,862 per year for 30 hours/week)
Permanent, part-time, ideally 30 hours per week, but open to discussion for the best candidate. Applicants are welcome to set out their preferred working hour requirements.

Home-based with eventual travel to Oxfordshire, Buckinghamshire, and London

Are you a fundraiser?

Do you love building relationships with supporters?

Do you want to help fight bladder cancer?


Fight Bladder Cancer is currently seeking to recruit a fundraiser with supporter care & community engagement skills to help build relationships with our supporters.


You will be an integral part of our small but growing team. You will be committed to helping us realise our vision of a future where everyone survives bladder cancer and lives long and well, and our mission to lead the fight against bladder cancer driven by patient insights.

We are seeking an exceptional people-focussed candidate. You will be an enthusiastic, motivated and positive individual and an excellent relationship builder.

You may or may not have previous fundraising knowledge or experience, but you will be a fast learner and quickly become passionate about our goals. Experience of working with customer or donor-care would be advantageous to applicants. As the charity moves into a new era, you will be at the heart of positive change, putting donor needs and experience at the centre of our fundraising practice.

The role will be home based, with the need to be able to travel occasionally to Oxfordshire, Buckinghamshire, and London to work face to face with your team-colleagues, when it is safe to do so.

The charity is headquartered in Chinnor, Oxfordshire, England. The headquarters are approximately 5 miles away from the mainline train station in Princes Risborough, with a shuttle bus operating at 08:20 and 17:20.

The role will also require an ability to travel in the UK- visiting fundraisers, meeting with some health businesses, and liaising with medical professionals. 

bubbles for bladder cancer
bubbles for bladder cancer

Why work at Fight Bladder Cancer?

We work to ensure that everyone affected by bladder cancer – patients, carers, family and friends – has a place to come to for support, information and advice and ensure that someone is speaking up for them when key decisions are made about policy, care and research.

We continue to work hard delivering the legacy of Andrew Winterbottom, a determined bladder cancer patient who saw the lack of patient leadership for bladder cancer in the UK and worked with his wife to form this charity from their garden shed in 2009. The charity has continued to grow its footprint and is reaching more patients, family-members, healthcare professionals than ever before. Consequently, the charity has a growing need for voluntary income to achieve its ambitions. 

The Supporter Care & Community Engagement Officer has a vital role in ensuring our mission becomes a reality. You will report to the Supporter Care & Community Engagement Manager, and work with the Corporate Partnerships Lead, the Support Services Manager, and the Office Manager to provide outstanding donor stewardship, motivate community fundraisers and build relationships with our fabulous supporters.  

Fight Bladder Cancer fundraisers
Fight Bladder Cancer fundraisers

Main responsibilities

  • You will provide exceptional donor service and fundraising support on the phone, via e-mail, digitally, letter and by fulfilling supporter requests, with the guidance of the Supporter Care & Community Engagement Manager
  • You will identify opportunities to deepen engagement and drive income generation by being the primary point of triage in assessing the appropriate stewardship levels for our supporters
  • You will provide outbound stewardship to audiences including regular givers and donors
  • You will be an ambassador for Fight Bladder Cancer, deepening supporter engagement, trust and loyalty with each interaction
  • You will enter donation data and new contacts into our database, as well as financial 'donor' systems and communication preferences, in line with General Data Protection Regulation
  • You will thank donors, build relationships, engage beyond the first fundraising effort or first donation, with the guidance of the Supporter Care & Community Engagement Manager
  • You will liaise with the Policy & Communications Manager to grow donor engagement via e-newsletters (currently via MailChimp) and provide content as required.
  • You will collect patient stories & fundraising activities, in line with General Data Protection Regulation
  • You will assist with thanking and supporting our Community Champions with both fundraising and communications by building relationships, recruiting, responding to their needs, and creating materials
  • You will support and recruit fundraisers competing in events and challenges by building relationships, respond to their needs, and offering stewardship
  • You will assist with thanking and supporting our Facebook Fundraisers
  • You will assist with thanking and supporting In-Memorial and Legacy bequeaths and offer stewardship for family members
  • You will help to build and strengthen relationships with corporate partnerships, including advocating for Fight Bladder Cancer to be their Charity of The Year and supporting employee fundraising. 
  • You will comply with the Fundraising Code of Practice and deliver Fight Bladder Cancer’s Donor Promise. 
  • You will undertake training to ensure you understand your responsibilities under the General Data Protection Regulation
  • You will ensure that the patient voice is at the heart of everything we do

Tasks and core responsibilities are not exhaustive and are subject to change depending on the needs of the organisation.



  • Experience in and passion for delivering exceptional customer care or fundraising
  • Experience in working with customers or supporters on the phone and in writing, with outbound calling experience
  • Achievement of working to targets
  • Excellent written communication
  • Excellent organisation & time management skills
  • Ability to write motivating copy with a high level of detail and accuracy
  • Knowledge of Microsoft Word, Excel, and PowerPoint
  • Knowledge of social media such as Facebook, Twitter, and LinkedIn


Desirable but not essential 

  • Experience of working with volunteers
  • Knowledge of constituent relationship management systems such as Salesforce
  • Knowledge of website content management framework systems such as Drupal
  • Knowledge of communication software such as Gmail and Zoom webinars
  • Knowledge of social media such as Facebook, Twitter, and LinkedIn
  • Knowledge of social media scheduling tools such as Hootsuite
  • Knowledge of file-sharing software such as Dropbox
  • Knowledge of project-management software such as Milestones PM+
  • Training courses from Chartered Institute of Fundraising, Foundation for Social Investment, Small Charities Coalition, or similar

Right to work

  • Must have the right to work in the UK 
have you heard of bladder cancer?
have you heard of bladder cancer?

We offer

Permanent position in dynamic organisation and opportunity to take on responsibility and grow professionally. 

The employment package includes:
•    An annual gross salary of £22,327 pro rata (e.g.  £17,862 per year for 30 hours/week)
•    30 days’ holiday per annum plus 8 bank holidays pro rata (e.g. 24 days’ holiday plus 6.4 bank holidays per year, if working 30 hours/week)
•    NEST pension scheme
•    Commitment to training and development, including time and budget allocation to attend appropriate networks and events, for example the Chartered Institute of Fundraising 

This role is ideally 30 hours per week, but we are open to discussion for the best candidate. Applicants are welcome to set out their preferred working hour requirements.

How to apply

If you are interested in this position, please submit an application via email to with a subject line " Supporter Care & Community Engagement Officer Application – [Your First Name and Surname]"

In your application, please include the following:

1. Cover letter of no more than two A4 pages, clearly displaying your motivation and your suitability for the role. Please include your desired working hour requirements and earliest start date availability. (Note: please save the document using filename Lastname_Firstname_cover)

2. CV of no more than two A4 pages. Whilst references are not required at this stage, please consider them as you will be asked to provide references if you are invited for an interview. (Note: please save the document using filename Lastname_Firstname_CV)

The deadline for applications is noon on Friday 19 April 2021, however we may begin interviewing suitable candidates as applications arrive. 

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Fight Bladder Cancer will process the data submitted by candidates for the purposes of recruitment and selection, according to the Privacy Policy. We will treat your data with care and take steps to protect it.

One Page Summary

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people affected by bladder cancer
people affected by bladder cancer

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